Frequently Asked Questions & Answers Regarding E-Products
Can I purchase as many e-tickets and e-gift cards that I would like?
You can purchase as many e-tickets and e-gift cards as you would like, however e-gift cards and e-tickets are only available for purchase by calling (518) 785-1900, ext. 243, opt. 1, or by visiting the PEF MBP office at 10 Airline Drive, Suite 101, Albany, NY 12205—and only while supplies last. Available stock is not guaranteed. Web sales are not available for e-gift cards.
How do e-products (i.e., e-tickets & e-gift cards) work?
- Call (518) 785-1900, ext. 243, opt. 1 or visit the PEF MBP office at 10 Airline Drive, Suite 101, Albany, NY 12205 to place your order.
- Access your e-product:
E-products will be emailed to you as an attached PDF. Save the attachment onto your computer. You now have your e-product stored. Print them at your convenience. All you’ll need is Adobe Acrobat Reader 5.0 or higher. You can also retrieve your e-product from your account:- Click “My Account” at top right of page.
- Click “Order History” on the right hand side.
- Choose the order with your e-products and click on the “Details” button.
- Above the address, click on “Click here to reprint your e-product(s).” link to display a link to the PDF.
- Click on the link to the PDFs to view and print.
- For e-tickets, present your e-ticket for scanning at the gate for entry into the event/venue. PLEASE NOTE: Some e-tickets must be printed out and taken with you to the venue. Certain e-tickets are NOT scannable via a mobile device.
- For e-gift cards, present your printed e-gift card at the register at the retail location, or present your mobile device if this is an option with the e-gift card you purchased. Review the Terms & Conditions of each individual e-gift card for redemption instructions.
Are there benefits to choosing e-products?
Yes! Convenience.
- You receive your e-products within 48 hours. No waiting for mail delivery.
- You can print them out anytime.
- You can forward them to the individuals who will be using them so they can print their own e-products for use/redemption.
Which email from PEF MBP contains my e-products?
When you purchase e-products, you’ll get two e-mails. The first is your order confirmation email. This email only confirms your order and may not be used for entry into the venue or at the retail location. Shortly after, you’ll get another email containing a PDF attachment with your e-products. You must open the attachment and print out your e-product(s) (i.e., an e-ticket for entry into a event/venue or e-gift card for use at a retail location or online). Some e-tickets and e-gift cards can be presented on a mobile device. Refer to the e-product’s Terms & Conditions on the PEF MBP website.
Will the e-product be accepted for entry into the event or for use online or at a retail location?
Yes! The e-product that is printed through your printer is a valid, legitimate e-ticket/e-gift card. Make sure you keep it in a safe place like you would cash, and protect it just like you would any other e-product!
What if I print more than one copy of my e-product or a photocopy is made?
Only the first scan of the barcode on your e-product will be valid for use. Make sure you keep the printed e-product in a safe place like you would cash, and protect it just like you would any other e-product! If more than one copy were to be used, the barcode scanner will alert the attendant that the e-product has already been scanned. If there is a dispute, the purchaser’s name and their unique PEF Membership Identification Number (MIN) is on each e-product.
Why aren’t e-tickets available for all types of tickets?
Only venues with the appropriate scanning equipment can offer e-tickets. As e-tickets become more popular, more venues will use them, increasing the availability of e-tickets for you to take advantage of.
What if I cannot print my e-product?
- Check to make sure you have Adobe Acrobat Reader 5.0 (Free) or higher. If you don’t have it, download it now for free.
- Make sure your printer is on and the cables are connected to your computer.
- Make sure your computer has enough memory available; try closing any unnecessary programs.
When I printed the e-product(s) I didn’t see a barcode or a QR code, is there a problem?
Yes. Close out of your PDF viewer and try opening up the attachment again. If you are still not seeing a barcode or a QR code, please contact PEF MBP at (518) 785–1900, ext. 243, opt. 1, or (800) 767–1840.
What if I get disconnected or experience other problems while placing my e-product order?
On the PEF MBP website and click on “My Account” at the very top right of the home page to check your order. If your order was placed successfully, you will see your order listed. If you click on your order, it will open to a more detailed order page and at the top of that page, above the address, you will find a link that says, “Click here to re-print your e-products.” If you do not see the order, that means that it was not successfully completed, and you should try again.
What if I did not receive my confirmation email?
If you did not receive your confirmation email, please contact us during our office hours, Monday through Friday, 9 a.m.–5 p.m. EST at (518) 785–1900, ext. 243, opt. 1, or (800) 767–1840, so we can help you with your order. Or, click on “My Account”, and look for your order to confirm it was placed. You may print your e-products from your account as well.
To print from your account:
- Click ” My Account” at the top right of the page.
- Click “Order History” on right hand side.
- Choose the order with your e-products and click on the “Details” button.
- Above the address, click on the “Click here to reprint your e-product(s).” link to display a link to the PDF.
- Click on the link to the PDFs to view and print.
Can I show the e-product to the vendor from my mobile device?
The majority of e-products must be printed and scanned for redemption. However, some are downloadable to a mobile device for scanning.
Each e-product carries its own Terms & Conditions. Please review the specific e-product’s Terms & Conditions on our website.
What if the background for my e-product prints, but not the e-product information?
Try this:
- Open the PDF file in Adobe Acrobat Reader
- Select “File,” then “Print” from the top menu
- In the printer window, check the box that states “Print as Image,” then click “Okay.”
- Still unable to print? Contact us for help at (518) 785-1900, ext. 243, opt. 1, or (800) 767-1840.
If I order multiples of a single type of e-product, on a single order, how many emails will I get?
You will receive one confirmation email, plus one email with a PDF attachment containing all e-ticket/e-gift card(s) purchased for that order. The PDF file will contain multiple pages with one e-ticket/e-gift card per page. PLEASE NOTE: If you place an additional order for more e-ticket/e-gift card(s) to the same event, you will receive another set of emails.
If I order different types of e-products, how many emails will I get?
You will receive one confirmation email, plus one email with a PDF attachment for each type of e-ticket/e-gift card ordered. For example, if you purchase one Six Flags New England e-ticket and one e-gift card within the same order, you will receive one confirmation email confirming your entire purchase order for both products and then one email with a separate PDF attachment for each type of product you ordered.
I did not use my e-products and would like to return them.
As clearly communicated throughout our website, no refunds or returns are accepted on e-products.
Will my email address or other personal information be distributed to third parties?
No, PEF MBP does not share your information with third party vendors.
View MBP’s Privacy Policy