Frequently Asked Questions & Answers Regarding E-tickets
How do I purchase e-tickets?
E-tickets can be purchased on the PEF MBP website, or by calling (518) 785-1900, ext. 243, opt. 1.
Regardless of how you purchase your e-ticket(s), e-ticket(s) will only be emailed to the personal email address on file at PEF MBP. PEF MBP will not email e-tickets to NYS agency email addresses (Effective Oct. 1, 2025).
How do e-tickets work?
- Select those products represented with the e-product icon [e].
- Purchase your e-product(s).
- To access your e-ticket(s):
Once you place your order, you will receive a confirmation email followed by an email containing your e-tickets. These two items will be emailed to your personal email address on file with PEF MBP. No NYS agency email addresses will be permitted. Once received, you can print yourself and take the e-ticket to the venue. All you’ll need to print is Adobe Acrobat Reader 5.0 or higher. - You can also retrieve your e-ticket(s) from your account:
- Click “My Account” at top right of page.
- Click “Order History” on the righthand side.
- Choose the order with your e-ticket(s) and click on the “Details” button.
- Above the address, click “Click here to reprint your e-ticket(s),” which you will do via a link to a PDF.
- Click the link to the PDF(s) to view and print.
- Present your e-ticket for scanning at the entry gate into the event/venue.
PLEASE NOTE: Some e-tickets must be printed out and taken with you to the venue for scanning. Other e-tickets are NOT downloadable to a mobile device for scanning.
When I printed the e-ticket(s) I didn’t see a barcode or a QR code, is there a problem?
Yes. Close out of your PDF viewer and try to open up the attachment again. If you are still not seeing a barcode or a QR code, please contact PEF MBP at (518) 785–1900, ext. 243, opt. 1, or (800) 767–1840.
What if the background for my e-ticket(s) prints, but not the e-ticket information?
Try this:
- Open the PDF file in Adobe Acrobat Reader
- Select “File,” then “Print” from the top menu
- In the printer window, check the box that states “Print as Image,” then click “Okay.”
- Still unable to print? Contact us for help at (518) 785-1900, ext. 243, opt. 1, or (800) 767-1840.
What if I print more than one copy of my e-ticket(s) or a photocopy is made?
Only the first scan of the barcode on your e-ticket(s) will be valid for use. Make sure you keep the printed e-ticket(s) in a safe place like you would cash and protect it just like you would any other physical or e-ticket! If more than one copy were to be used, the barcode scanner will alert the attendant that the e-ticket has already been scanned. If there is a dispute, the purchaser’s name and their unique PEF Membership Identification Number (MIN) is on each e-ticket.
If I order multiples of a single type of e-ticket, on a single order, how many emails will I get?
You will receive one confirmation email, plus one email with a PDF attachment containing all e-tickets purchased for that order. The PDF file will contain multiple pages with one e-ticket per page. PLEASE NOTE: If you place an additional order for more e-tickets to the same event, you will receive another set of emails to your personal email address on file with PEF MBP. NYS agency work email addresses are not permitted.
If I order different types of e-tickets, how many emails will I get?
You will receive one confirmation email, plus one email with a PDF attachment for each type of e-ticket ordered. For example, if you purchase one Six Flags Great Escape e-ticket and one movie theater e-ticket within the same order, you will receive one confirmation email confirming your entire purchase order for both products and then one email with a separate PDF attachment for each type of e-ticket you ordered.
What if I get disconnected or experience other problems while placing my e-ticket order?
On the PEF MBP website and click on “My Account” at the very top right of the home page to check your order. If your order was placed successfully using your personal email address on file with PEF MBP (NYS agency work email addresses not permitted), you will see your order listed. If you click on your order, it will open to a more detailed order page and at the top of that page, above the address, you will find a link that says, “Click here to re-print your e-tickets.” If you do not see the order, that means that it was not successfully completed, and you should try again.
What if I did not receive my confirmation email?
If you did not receive your confirmation email, please contact us during our office hours, Monday through Friday, 9 a.m.–5 p.m. EST at (518) 785–1900, ext. 243, opt. 1, or (800) 767–1840, so we can help you with your order. Or click on “My Account” and look for your order to confirm it was placed. You may print your e-ticket(s) from your account as well. If you ordered your e-tickets using a NYS agency email address, your order was not processed. In this instance, PEF MBP will reach out to you directly.
To print from your account:
- Click “My Account” at the top right of the page.
- Click “Order History” on righthand side.
- Choose the order with your e-ticket(s) and click on the “Details” button.
- Above the address, click “Click here to reprint your e-ticket(s),” which you will do via a link to the PDF.
- Click the link to the PDF(s) to view and print.
Are there benefits to choosing e-ticket(s)?
Yes! Convenience.
- You receive your e-ticket(s) within 48 hours. No waiting for mail delivery.
- You can print them out anytime.
- You can forward them to the individuals who will be using them so they can print their own e-ticket(s) for use/redemption.
Why aren’t e-tickets available for all types of tickets?
Only venues with the appropriate scanning equipment can offer e-tickets.
I did not use my e-tickets and would like to return them.
As clearly communicated throughout our website, no refunds or returns are accepted on e-tickets.
Will my email address or other personal information be distributed to third parties?
No, PEF MBP does not share your information with third party vendors.
View MBP’s Privacy Policy