Grievances and Other Contractual Issues
Contact your PEF steward or the regional PEF field office to speak with a field representative.
Region 1 (Buffalo)
(800) 462-1462
Region 2 (Hornell)
(800) 724-5001
Region 3 (Rochester)
(800) 724-5003
Region 4 (Syracuse)
(800) 724-5004
Region 5 (Binghamton)
(800) 724-4998
Region 6 (Utica)
(800) 724-5005
Region 7 (Potsdam)
(888) 498-8532
Region 8 (Albany)
(800) 342-4306
Region 9 (Poughkeepsie)
(800) 548-4870
Region 10 & 11 (New York City)
(800) 522-8700
Region 12 (Long Island)
(800) 832-5284
New York State Health Benefits
The PEF Membership Benefits Program does not provide your health benefits.
Contact your agency’s health benefits administrator (usually found/located in your Personnel Office), or Business Service Center for information on your New York State Health Benefits. If you are not satisfied with the response you receive, contact the PEF Joint Committee on Health Benefits, c/o the Health Benefits Specialist at (800) 342-4306, ext. 283.
The Empire Plan Hospital Benefits Program
Empire BlueCross BlueShield
(877) 7-NYSHIP • (877) 769-7447
cs.ny.gov/employee-benefits
The Empire Plan Medical/Surgical Benefits Program
UnitedHealthcare
(877) 7-NYSHIP • (877) 769-7447
cs.ny.gov/employee-benefits
The Empire Plan Mental Health and Substance Use Program
Carelon Behavioral Health
(877) 7-NYSHIP • (877) 769-7447
cs.ny.gov/employee-benefits
The Empire Plan Nurseline
(for health information and support, 24/7)
(877) 7-NYSHIP • (877) 769-7447
cs.ny.gov/employee-benefits
The Empire Plan Prescription Drug Program
CVS Caremark
(877) 7-NYSHIP • (877) 769-7447
cs.ny.gov/employee-benefits
NYS Dental Plan
Anthem Blue Cross
(833) 821-1949
cs.ny.gov/employee-benefits
NYS Flex Spending Account
Total Administrative Services Corporation (TASC)
(800) 358-7202
oer.ny.gov/fsa
NYS Vision Care Plan
Davis Vision
(888) 588-4823
cs.ny.gov/employee-benefits
Miscellaneous
American Federation of Teachers (AFT)
AFT Local #4053
(800) 238-1133 • aft.org
Career Mobility
(800) 553-1322 • careermobilityoffice.cs.ny.gov
NYS Civil Service
(518) 457-2487 • cs.ny.gov
NYS Deferred Compensation
(800) 422-8463 • nysdcp.com
NYS Employee Assistance Program (EAP)
(800) 822-0244 • oer.ny.gov/eap
NYS Office of Employee Relations (OER)
(518) 473-3130 • oer.ny.gov
NYS Retirement System
(518) 474-7736 • osc.state.ny.us/retirement
NYS Ride
(866) 428-7781 • oer.ny.gov/nys-ride
PEF Headquarters
(518) 785-1900 • (800) 342-4306
Fax: (518) 785-1814 • pef.org
PEF Emergency Hotline: Weekends/After Hours
(888) 850-7409
PEF Retirees
For general inquiries call:
(518) 785-1900, ext. 288 • (800) 342-4306, ext. 288
pef.org/departments/retirees
For retiree dental & vision plan inquires call:
(800) 767-1840, opt. 4 or (518) 785-1900, ext. 243, opt. 4
Service Employees International Union (SEIU)
SEIU Local #4053
(800) 424-8592 • seiu.org
